Bruce and Karen MacGillivray: Tim Hortons

Brewing Up Community Caring

Augusta, Maine

We're all in this together.  From millionaires to minimum wage, everyone will benefit from the new facility.

Bruce and Karen MacGillivray

The coffee isn’t the only memorable thing about Tim Hortons. Venture into their  Western Avenue location in Augusta and you are likely to find the friendly faces of Bruce or Karen MacGillivray behind the counter serving up tasty fresh food with a side of friendly conversation.

Bruce and Karen relocated to Augusta from Toronto, Canada, to assume ownership of the local Tim Hortons franchise in March of 2007. They’ve been making this their home ever since. Bruce and Karen are more than welcoming entrepreneurs. They are familiar faces at the Kennebec Valley Chamber and Kiwanis; they support many local charities including the Humane Society and the Children’s Center. And, most recently, they’ve made another big commitment to caring for the communities they serve by contributing to MaineGeneral’s Alfond Center for Health and Thayer Center for Health capital campaign.

Personal experiences with the care received by family members back home moved them to make this gift. The past seven years have been riddled with health care challenges for their loved ones. Each lost special people to ovarian cancer — Bruce’s sister and Karen’s mother. Each journey was an education in patient and family vulnerability and how environment and organizational culture impact health, healing and peace of mind even in the face of inevitable loss.

“We arrived after the Harold Alfond Center for Cancer Care was built and you hear how it’s improved care,” Karen said. “We would have wanted that for our loved ones. Given that, I don’t know how we can not support doing the same with the new hospital.”

Karen’s father’s current and ongoing medical needs are also fueling their passion for being part of transforming local health care. His experiences back home have, at times, been disheartening and frustrating.

“An already vulnerable experience is burdened by inefficiencies — room changes, care delays, lack of confidentiality,” she said. “When I heard about the private patient rooms at the new hospital, I thought Wow and knew I wanted to be part of making that happen.”

When Karen brought the idea of supporting the hospital home, Bruce embraced it, too.

“The hospital is very important to Karen,” he said. “She said ‘I want to support this’ and I said ‘Ok, let’s figure out how.’”

With their gift, a five-year pledge commitment, they chose to name the Community Prevention Education Office in the new facility.
“It’s important to have access to relevant information,” Bruce said. “People need to be informed about their care and what resources are available. This service will help provide that guidance.”

For both of them this investment is about people taking care of one another.

“The community can learn from this opportunity—about giving to community and to one another. It’s our duty to take care of each other,” Bruce said. “We’re all in this together. From millionaires to minimum wage, everyone will benefit from the new facility.”

MaineGeneral Health
Office of Philanthropy

Physical location
35 Medical Center Parkway
Augusta, ME  04330-8067
Phone: (207) 626-1809

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Waterville, ME  04903

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